FAQ
MOGU24 / FAQ
Can I shop 24 hours a day?
Yes. MOGU24 is open 24 hours a day.
Are staff always present?
The store is primarily unmanned. Please check the store information for support options.
Which payment methods are available?
Current cashless payment options are listed on the store information page.
How should I heat the products?
Please follow the heating instructions printed on each product package.
Can I order by phone?
Please see the How to Buy page for current phone-order information.
What is the delivery area?
Eligible delivery areas will be published when delivery service begins.